Wednesday, January 1, 2025
Job Description
The Manager leads the supervisors and location staff to achieving high quality experiences for Swim Time’s customers. The Manager’s responsibilities include managing people, the facility and administrative tasks, along with providing information and updates to the General Manager and Owner.
- Recruit, train and manage staff performance issues.
- Actively engage, coach and support supervisors and staff to ensure performance goals and job standards are met.
- Effectively deal with customer service issues or escalate to the General Manager or Owner (if necessary).
- Review the “day folder” (on a daily basis) and cancellation requests.
- Responsible for batch entries and cash box.
- Proofreading report cards before issued.
- Responsible for logging issues that arise and communicated to the front desk and supervisors.
- Responsible for administrative tasks such as pool level binder, entering skill sheets, bronze class registration and tests, inventory, signage, filing, shredding, and updating voice mail. · Ensure adherence to all Swim Time policies and practices including; Health and Safety, HR and any additional that are applicable in your role.
- Other duties and responsibilities as required.
Required Qualifications
- Lifesaving Instructor Certification
- National Lifeguard Certification
- Instructor Certification
Contact Information
Lexie@swim-time.com
Special Instructions
Full-Time Employment